First of all, thank you for your prompt response. My boss tried the ping command and it's working, but he can still not access my server/page. He types the address "myservername:8000/" in the browser and he cannot reach the server even. As for the access.log file, I dont even have one under the specified folder. All I have is myservice.log and error.log. I hope the information I provided for you was helpful. So where do I go from here?