Forum OpenACS Q&A: problems installing Ticket Tracker

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1: problems installing Ticket Tracker
Posted by Nagita Karunaratne on 08/18/03 06:18 AM
Is here some problem with installing Ticket Tracker on 4.6.2?

It asks me to install ACS-workflow with this error message:

"
- The ACS Workflow package is not mounted.
- The NotificationSender parameter under ticket-tracker does not have an email associated with it. This parameter is a party_id and must have a valid email address because this email address will sign all alerts that the ticket-tracker sends out.
"

ACS-workflow is installed but i cannot seem to mount it using the UI so I'm stuck.

Also in 'ticket-tracker lite' is it true that no distinction is made between clients who add tickets and developers who resolve them? (ie. they are all 'registered users' that have been added as 'users' to tt-lite by the admin.)

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2: Re: problems installing Ticket Tracker (response to 1)
Posted by Jun Yamog on 08/18/03 07:58 AM
Hi Nagita,

As for tt-lite, yes there is just users and admin.  That is it.  You will however know who created the ticket.  Its a very simple system, although it was useful for my simple needs.

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3: Re: problems installing Ticket Tracker (response to 1)
Posted by Lars Pind on 08/18/03 08:54 AM
Also check out the pakcage 'bug-tracker', which can also be used for tracking tickets.

/Lars

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4: Re: problems installing Ticket Tracker (response to 1)
Posted by Jade Rubick on 08/20/03 07:37 PM
Also note that ticket tracker for workflow is deprecated, as far as I know.