So, given the existance of an oracle package call in the issue-new-2.tcl file, can I assume that no one who has used the new-ticket module has been able to get email notifications to work?
I am not a tcl expert but I see that this call is made after an "if" statment is satisified, so maybe other users are not satifying this if clause and thus are not running into this error. And since the email notifications code happens later in the script this invalid call to dbms_lob.instr breaks the script so the email is never sent. But yet the new issue is being added to the database.
Any sage advice gladly received.
david
