Yes, that echoes my experiences. Thanks for the "keep it short!" comment - I forgot to mention that golden rule. Even pre-arranged lengthy material should be prefaced by a very brief cover letter - "here's that world-beating article you requested on the use of OpenACS by New Guinea headhunters who use it to publicize their prowess on the web" followed by the article itself.
Anyway, the right person or people to take on the role I'm describing will know all this, or be willing to learn quickly!
