Forum OpenACS Q&A: How to remove erroneous messages from qmail_mail_queue

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1: How to remove erroneous messages from qmail_mail_queue
Posted by Jon Suen on 01/14/05 02:54 AM
Is there a way to remove failed send messages when load_qmail_mail_queue happens?

I have had an emailing system work with acs-mail-lite before, but now it doesn't seem to work. In the error log I get the following pattern of error messages from the server:

[14/Jan/2005:12:12:45][24285.12300][-sched:13-] Notice: acs-mail-lite: bounce_address not found
[14/Jan/2005:12:12:45][24285.12300][-sched:13-] Notice: acs-mail-lite: No user id found
[14/Jan/2005:12:12:45][24285.12300][-sched:13-] Notice: opening file: /home/tif0/Maildir/new/1105665103.19919_8.server5
[14/Jan/2005:12:12:45][24285.12300][-sched:13-] Notice: acs-mail-lite: To: mailto:bounce--D83939E61C82317722DE6FFE9E0CB79AE0BFE37C\-@server5.aeromech.usyd.edu.au
[14/Jan/2005:12:12:45][24285.12300][-sched:13-] Notice: acs-mail-lite: bounce_address not found
[14/Jan/2005:12:12:45][24285.12300][-sched:13-] Notice: acs-mail-lite: No user id found
[14/Jan/2005:12:12:45][24285.12300][-sched:13-] Notice: opening file: /home/tif0/Maildir/new/1105665103.19919_9.server5
[14/Jan/2005:12:12:45][24285.12300][-sched:13-] Notice: acs-mail-lite: To: mailto:bounce--D83939E61C82317722DE6FFE9E0CB79AE0BFE37C\-@server5.aeromech.usyd.edu.au
[14/Jan/2005:12:12:45][24285.12300][-sched:13-] Notice: acs-mail-lite: bounce_address not found
[14/Jan/2005:12:12:45][24285.12300][-sched:13-] Notice: acs-mail-lite: No user id found
[14/Jan/2005:12:12:45][24285.12300][-sched:13-] Notice: opening file: /home/tif0/Maildir/new/1105665103.19919_10.server5
[14/Jan/2005:12:12:45][24285.12300][-sched:13-] Notice: acs-mail-lite: To: mailto:bounce--54B384446153AB05FD56060947488E0FB8FD00A9\-@server5.aeromech.usyd.edu.au

[14/Jan/2005:12:12:46][24285.13325][-sched:17-] Warning: load_qmail_mail_queue: error opening file couldn't open "/home/tif\0/Maildir/new/1105665098.19784_49.server5": no such file or directory
[14/Jan/2005:12:12:46][24285.13325][-sched:17-] Warning: load_qmail_mail_queue: error opening file couldn't open "/home/tif\0/Maildir/new/1105665103.19919_0.server5": no such file or directory
[14/Jan/2005:12:12:46][24285.13325][-sched:17-] Warning: load_qmail_mail_queue: error opening file couldn't open "/home/tif\0/Maildir/new/1105665103.19919_1.server5": no such file or directory

[14/Jan/2005:12:13:59][24285.13325][-sched:17-] Notice: load_qmail_mail_queue: no user for from address: mailto:MAILER-DAEMON@serv\er5.aeromech.usyd.edu.au (Mail Delivery System), to: mailto:bounce--27071CD7668D76952A216C94BFBC46DF02131897-@server5.aeromech.usy\d.edu.au. bouncing message.
[14/Jan/2005:12:13:59][24285.13325][-sched:17-] Notice: load_qmail_mail_queue: no user for from address: mailto:MAILER-DAEMON@serv\er5.aeromech.usyd.edu.au (Mail Delivery System), to: mailto:bounce--27071CD7668D76952A216C94BFBC46DF02131897-@server5.aeromech.usy\d.edu.au. bouncing message.
[14/Jan/2005:12:13:59][24285.13325][-sched:17-] Notice: load_qmail_mail_queue: no user for from address: mailto:MAILER-DAEMON@serv\er5.aeromech.usyd.edu.au (Mail Delivery System), to: mailto:bounce--27071CD7668D76952A216C94BFBC46DF02131897-@server5.aeromech.usy\d.edu.au. bouncing message.

I think this happened when I tried out a mass-message function using acs-mail-lite; if there's a way I can directly remove messages from the queue and have it working again that'd be wonderful.

Cheers, Jon

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2: Re: How to remove erroneous messages from qmail_mail_queue (response to 1)
Posted by Malte Sussdorff on 01/14/05 05:38 AM
First I'd recommend to setup your system correctly so your mailer daemon delivers bounce-* messages to a Maildir folder. Secondly you should setup your ACS Mail Lite parameters
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3: Re: How to remove erroneous messages from qmail_mail_queue (response to 1)
Posted by Jon Suen on 01/14/05 06:17 AM
Greetings,

I have set up a parameter for bounced messages to go to, as before (in both the site-map parameters for the acs-mail-lite service and in the package specific parameter, though the latter doesn't seem to affect the emails).

I've since changed the site-map parameter to send emails immediately, rather than be stored in the DB and that part seems to work ok.

The server log still shows the errors mentioned above and I don't know if removing all the files from the maildir I assigned for new messages will do the trick.

Cheers,

Jon

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4: Re: Re: How to remove erroneous messages from qmail_mail_queue (response to 3)
Posted by Jon Suen on 01/25/05 12:12 AM
Sorry to reply to my own post, but I do hope to remedy this problem ...

I've removed (several times) the 'bounced' emails in my /home/{user}/Maildir/new directory, but after some time the mailbox becomes flooded again with bounced messages.

A couple of errors arise from this:
- the server log becomes way too big too quickly (gains 30mb+ in a day or so);
- the mail queue seems to keep reoccuring, and I don't know where the mail queue is getting stored (using acs-mail-lite, I've looked in acs_mail_lite_queue, acs_mail_queue_incoming/outgoing, acs_mail_queue_messages but these return 0 counts when I select on them);
- a restart of the aolserver does not seem to do anything.

Any help would be greatly appreciated. I'm running dotLRN 2.0.3.

Cheers,

Jon