such group mail accounts are pretty common, such as secretary@institute, webmaster@somehost, bugs@oacs, current-person-in-charge@office, etc. It is not a good idea to use such email addresses as "personal email addresses" , but to provide email addresses for groups/communities, where the people in question can be added to, such that incoming emails are distributed accordingly. It would be actually quite convenient to to use dotrln communities as a mail reflector...
in your example, make a group/community info, subscribe the people in question to it, and set the reply-to address for outgoing mails. doesn't do forums something similar already?
just my 2 cents...
