I'm glad that Aldert has raised this issue again.
I'm currently working with three graphic designers on unrelated sites that use OpenACS. In all three cases, the designers are confused by the templating system, baffled by the documentation, and intimidated by the existing forums.
We've moved openacs.org over to the new software. We have the new forum system installed. I think that it's about time to create a newbies/designers forum in which people can ask questions. I'm being asked an overwhelming number of questions about OpenACS templates. I often don't have the time to answer these questions -- and more importantly, I don't have all of the answers that they need.
The sooner that we can set up such a forum, the better it'll be for all of the non-programmers who are starting to use this system. And if you're looking for volunteers, I'll happily be in charge of the forum. It cannot possibly take more time than the phone calls I've been receiving...