Forum OpenACS Q&A: Re: Wanted: Helpdesk Package

Collapse
Posted by Steve Manning on
Thanks guys

Its useful to be able to crib off these other packages but I think I'd like to go down the OACS route for several reasons;

1. It'll be a good package to learn from.
2. I can provide a bespoke solution to suit our inhouse way of doing things rather than changing our methods to suit the program (as we had to with Bugzilla e.g)
3. I can use or link it to Bug-tracker - and so oust Bugzilla.
4. I can show the boss an example of this OACS stuff I'm always going on about (were a J2EE house).
5. and not least its good kudos to develop the inhouse tools rather than just bring them in :)

- Steve