Forum OpenACS Q&A: Ecommerce docs clarification, Receives emails into customer service?

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1: Ecommerce docs clarification, Receives emails into customer service?
Posted by Torben Brosten on 10/05/03 04:38 AM
The ecommerce feature list describes:

"Receive and respond to customer inquiries via email"

in the feature section, but "Receive" is not implicitly mentioned in the Customer Service section. Is this feature implemented?  If so, could someone point to where I can try to diagnose it, as it's not working on a test site.

Thanks in advance,

Torben

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2: Re: Ecommerce docs clarification, Receives emails into customer service? (response to 1)
Posted by Bart Teeuwisse on 10/05/03 04:43 AM
Torben,

incoming e-mails are not automatically processed by the ecommerce package if that is what you are thinking. The best you can do record customer inquiries in the Customer Service section.

/Bart

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3: Re: Ecommerce docs clarification, Receives emails into customer service? (response to 1)
Posted by Torben Brosten on 10/05/03 05:11 AM
Aha! That explains why emails are not becoming service issues a la a ticket-tracker. Wishful thinking on my part.

Thanks again, Bart.