Forum OpenACS Q&A: Re: error while installing developer support service

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3: Re: error while installing developer support service (response to 2)
Posted by Matthew Smith on 05/15/08 03:53 PM
I believe so. I'm new to this server and new to linux as well. If I log in with putty, gzip -h gives me a help file and shows version 1.3.5.
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4: Re: error while installing developer support service (response to 3)
Posted by Derick Leony on 05/15/08 04:03 PM
Ok, then I'd say go with the way that Enrique suggested: https://openacs.org/forums/message-view?message_id=1542820
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5: Re: error while installing developer support service (response to 4)
Posted by Matthew Smith on 05/15/08 04:11 PM
Trying it his way times out. I think it is because of the firewall. Could something else be causing this?

Is there any other way to do this?

Thank you.

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6: Re: error while installing developer support service (response to 5)
Posted by Derick Leony on 05/15/08 04:35 PM
Ok, then you could try this (which is actually what the "Install" page does):
1. Download the APM file (which is just a tgz) from https://openacs.org/repository/5-3/acs-developer-support-5.2.0d1.apm

2. Extract the content (tar -xvzf acs-developer-support-5.2.0d1.apm). Copy or move this folder into your-instance-root-folder/packages

3. Now you can go to http://yourinstance/acs-admin/apm and install the package.

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7: Re: error while installing developer support service (response to 6)
Posted by Matthew Smith on 05/15/08 05:33 PM
Thank you, Derick.

I downloaded and extracted the file to the packages directory, then went into install software, install from local, and selected acs-developer-support. It installed very quickly(less than one second). I clicked to restart the server but it will not come back up. Any idea what I should do? I have shell access to the box but do not know what commands will restart the service.

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8: Re: error while installing developer support service (response to 7)
Posted by Derick Leony on 05/15/08 05:51 PM
Yeah, the "restart server" just stops it and expects that you have set up a daemon so it'd start AOLserver after it goes down.

To start the service, you can do this:
/usr/lib/aolserver4/bin/nsd -u www-data -g www-data -t /var/www/openacs/etc/config.tcl

Change it to match your AOLserver bin path, user, group and OpenACS root path.

If you want to check the daemon details, you can find the explanation at https://openacs.org/doc/current/install-openacs-keepalive.html

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9: Re: error while installing developer support service (response to 8)
Posted by Matthew Smith on 05/15/08 06:19 PM
I tried doing as you suggested with what I think are the proper directories:

/var/lib/aolserver/dodss-cleat/bin/nsd -u smith -g web -t /var/lib/aolserver/dodss-cleat/etc/config.tcl

But got:
-bash: /var/lib/aolserver/dodss-cleat/bin/nsd: No such file or directory

There are multiple instances of open acs on the server, would that make a difference?

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10: Re: error while installing developer support service (response to 9)
Posted by Derick Leony on 05/15/08 06:26 PM
No, nsd is not at OpenACS' bin path but AOLserver's. It might be somewhere like /usr/lib/aolserver4/bin/nsd or /usr/local/lib/aolserver4/bin/nsd.

If there are other instances running, you can do a "ps aufx" to see how they were started.

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11: Re: error while installing developer support service (response to 10)
Posted by Matthew Smith on 05/15/08 06:37 PM
There is no bin directory under aolserver.

/var/lib/aolserver

Where else should I look?

Sorry for all the questions, I'm just not familiar with the directory structure...

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12: Re: error while installing developer support service (response to 10)
Posted by Matthew Smith on 05/15/08 06:44 PM
I tried the ps aufx command which gave me a ton of stuff I didn't understand, but I did find an entry that might be relevant. So I tried:
/usr/local/aolserver4/bin/nsd -u smith -g web -t /var/lib/aolserver/dodss-cleat/etc/config.tcl

Which gave me:
[15/May/2008:11:30:06][1593.3086657216][-main-] Notice: nsd.tcl: starting to read config file...
[15/May/2008:11:30:06][1593.3086657216][-main-] Notice: nsd.tcl: using threadsafe tcl: 1
[15/May/2008:11:30:06][1593.3086657216][-main-] Notice: nsd.tcl: finished reading config file.
[15/May/2008:11:30:06][1593.3086657216][-main-] Fatal: nsmain: chdir(/usr/lib/aolserver4) failed: 'No such file or directory'

Site is still not up.

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13: Re: error while installing developer support service (response to 11)
Posted by Derick Leony on 05/15/08 06:49 PM
It might be easier to explain on irc (#openacs @ freenode.net) and better for the forum. If you can't access it due to firewall restrictions, try any web based client like www.mibbit.com or such.
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14: Re: error while installing developer support service (response to 13)
Posted by Matthew Smith on 05/15/08 06:53 PM
I am on irc now. Thank you.