Well, to some extent at least you've already succeeded at "providing a place where people can go for help and get it without having to deal with a pile of crap." At least, I've never found the need to go to the aolserver mailing list to find the answer to
my questions (thanks, Rob :).
Rather disheartening, though, that AOL would have such an antisocial fellow as community liason, even if unofficially. No wonder Apache has so much more mindshare. 🤔