"Users" is a context sensitive term. This is an open source community where people avoid, opportunisitically if not hostilly, Microsoft tools and formats.
When I work with clients, I also waste breathe telling developers to convert their docs from OpenOffice to PDF because an average user should not be expected to download OpenOffice when that is their normal application.
In this community, the default application is certainly not Word, and I would say it's not even OpenOffice. There are many formats out there that offer plenty of cross platform functionality as well as being very readable and useable.
So there is irony to a "User Advisory Board" that is insensitive to the open source developer community they are trying to communicate with. Not terribly surprising and not a horrible crime, but certainly not something that should be left alone.
The feature potential in a switch to convert any doc to PDF, say, is a very strong, though.
talli