Forum OpenACS Q&A: Response to In the ticket tracker, what values does the ticket_status_info table hold?

Well, since I inflicted this abomination on the world I guess I should
answer this one...

ticket_status_info data is basically used to drive the logic in ticket_actions and some in ticket-code-set.tcl
it isn't really documented but to get the set of valid status codes you
can inspect the tcl code.  The codes are also used for filtering on the main page (it gets incorporated into the main ticket view).

The intent was to use responsibility to drive ticket nagging but to
date no one implemented it.