Right now I am "playing around" with ticket tracker, based on the tasks I need to accomplish. I agree Ticket Tracker is far from perfect, but... it performs a number of basics functions that help me find out what else I need. I already discovered some of these functions are "hidden" in other ACS modules. I hope to have a specification sheet ready by next week.
It will be a kind of mock up of my "ideal" solution for a number of specific problems I am facing in the travel industry.
