Forum OpenACS Q&A: Error sending email from user-new-2.tcl Expected a 250 status line; got: 501 5.0.0 Invalid domain name

Collapse
1: Error sending email from user-new-2.tcl Expected a 250 status line; got: 501 5.0.0 Invalid domain name
Posted by John Pickett on 04/23/03 11:08 PM
Finally got it installed.  Everything is working very well for the most part.  I am getting the above error in my error log though.  It occurs if I try to add a user or anything that deals with emailing the user (for instance password reset notification).  I have tried a few different addresses to see if that was the issue.  I also directly edited the user-new-2.tcl file to see exactly which part it was failing on (since it appears to send two emails [potentially], one to user and one to admin).  It's choking on the first email.

I tried passing straight static strings into the function, but that still didn't work.  Then I set the var's directly in the script to see if it mattered.  It didn't.

I feel rather stupid asking for help, but I'm hoping someone else has run into this issue previously...  Google was of little help unfortunately.

Hopefully we can get this running 😊  We need to use it this fall as a replacement to TEAMS ( http://www.bluestep.net/ ) and currently we're "evaluating" Microsoft SharePoint.  I REALLY would prefer something else if at all possible! 😊  Thanks.

PS - We use it more for the 'team collaboration' features than actual classroom/teaching type stuff, that's why SharePoint is an option.

Collapse
2: Re: Error sending email from user-new-2.tcl Expected a 250 status line; got: 501 5.0.0 Invalid domain name (response to 1)
Posted by Cathy Sarisky on 04/24/03 05:39 AM
Is there anything interesting in your mail log?  And does outgoing mail work ok from that machine (when not sent through OpenACS)?
Collapse
3: Re: Error sending email from user-new-2.tcl Expected a 250 status line; got: 501 5.0.0 Invalid domain name (response to 1)
Posted by Claudio Pasolini on 04/24/03 08:30 AM
I had the same problem after installing OpenACS over a RedHat 8.0.

It seems that recent versions of sendmail require the exact domain name after the HELO command, but in the sendmail.tcl script (I found this in "/usr/local/aolserver/modules/tcl) there is an extraneous description, i.e. "Aolserver" preceeding the domain name.

What I did was to change the line

" _ns_smtp_send $wfp "HELO AOLserver [ns_info hostname]" $timeout"
with
" _ns_smtp_send $wfp "HELO [ns_info hostname]" $timeout"
and it works.
Collapse
5: Re: Error sending email from user-new-2.tcl Expected a 250 status line; got: 501 5.0.0 Invalid domain name (response to 1)
Posted by John Pickett on 04/24/03 06:21 PM
Cathy - I admit, I hadn't tested just sending normal mail outside of OpenACS/.LRN.  I guess I wasn't 100% sure "what" it was using as a mailer in the first place.

David - Sorry I didn't catch that thread before posting.  It contains the solution, as well as Claudio's post.  Thanks for your time, it's appreciated.  I try and check before I post, but didn't see that one 🤔

Claudio - Thanks so much for your reply.  That is exactly what the issue is/was.  Once I changed it (and restarted AOLServer), it works great.  I think I have almost all of my initial installation bugs worked out now for .LRN, this is a great system!

I have noticed that on the password reminder form when it asks for your name I could enter either the name for that account or the name of another account I had created (the initial admin one).  Not sure if this behavior would work for any named user yet, but it's interesting...

Thanks again everyone.